Keeping unmatched quality at the forefront

At Eris Oaknet Healthcare, we place an immense emphasis on quality. That’s why we are committed towards continuous improvement – be it in our processes, our manufacturing techniques, our research methodology or even our products. This dedication to quality is further cemented by our Quality Management System which provides a framework for measuring and improving our performance across multiple variables. This includes continuous improvements in standards, systems and processes through regular training, audit of internal processes and management reviews of audit results, customer feedback and customer complaints.

In addition, we have the following systems and procedures in place to support us in our aim of achieving total customer satisfaction and continuous business improvement:

• Building robust quality in products and processes that ensure safe, efficacious and consistency of performance.
• Application of well-defined procurement practises for input materials.
• Excellence in delivery of products and services to customers.
• Efficient customer complaints procedure that addresses customer concerns proactively.

This is further supported by our manufacturing partners who are also manufacturers for leading pharma companies. In addition, our 13 loan licensing manufacturing plants follow high quality standards and are accredited with various certifications, including WHO-GMP certification.